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Patients enrolled in the Smile Protection Plan who are still in active orthodontic treatment. Membership revenue is unearned until the in-retention scan arrives. These orders are kept out of the active processing pipeline so they don't crowd the operational queues.
Orders archived in Shopify (automatically 30 days after creation, or manually). Archiving is not deletion — every order stays intact. Open one to view its full record, or use "Open a Remake" to pull it back into the active pipeline for a Fit Guarantee remake.
| Practice Name | Practice ID | Lab ID | Lab Name | Lab Email | Specifications | Active | Actions |
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Record that the orthodontist's office used this redemption code on the patient's behalf. The code will be marked redeemed and a courtesy email sent to the patient (unless suppressed).